Feedback and complaints
At Eastend Ventures, we are committed to helping you and doing what’s right.
We care about what you think and welcome your compliments, suggestions, and complaints.
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below.
How to provide feedback
Please include your name, email address and/or telephone number and clearly describe your feedback.
T: (08) 7093 6868
A: Suite 602, 147 Pirie Street, Adelaide, SA, 5000
We work proactively to investigate and resolve complaints as quickly as practicable, and many complaints can be resolved within days or on the spot.
Where a complaint cannot be resolved immediately, we will:
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acknowledge your complaint generally within 24 hours, and
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give you the contact details of the person responsible for dealing with your complaint.
The person responsible for dealing with your complaint will commence their investigation and:
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may contact you for further details
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keep you informed about the status of your complaint at different times
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let you know the expected timeline for your complaint to be resolved, which may be up to 30 calendar days
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your role in getting the complaint concluded, if applicable
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when they complete their investigation, contact you about the outcome, and any resolution that may be available to you where applicable.
Privacy complaints
For further information about our Privacy Policy or privacy practices, to access or correct your information, or make a complaint, please contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time.
Privacy Officer
T: (08) 7093 6868
A: Suite 602, 147 Pirie Street, Adelaide, SA, 5000
Complaint escalations
If you are not satisfied with how we have dealt with your complaint you can contact the Office of the Australian Information Commissioner using any of the following details:
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992