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Feedback and complaints

 

At Eastend Ventures, we are committed to helping you and doing what’s right.  

We care about what you think and welcome your compliments, suggestions, and complaints.  

 

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below.  

How to provide feedback

 

Please include your name, email address and/or telephone number and clearly describe your feedback.

E: feedback@eastend.vc

T: (08) 7093 6868 

A: Suite 602, 147 Pirie Street, Adelaide, SA, 5000

We work proactively to investigate and resolve complaints as quickly as practicable, and many complaints can be resolved within days or on the spot.

Where a complaint cannot be resolved immediately, we will:

  • acknowledge your complaint generally within 24 hours, and

  • give you the contact details of the person responsible for dealing with your complaint.

The person responsible for dealing with your complaint will commence their investigation and:

  • may contact you for further details

  • keep you informed about the status of your complaint at different times

  • let you know the expected timeline for your complaint to be resolved, which may be up to 30 calendar days

  • your role in getting the complaint concluded, if applicable

  • when they complete their investigation, contact you about the outcome, and any resolution that may be available to you where applicable.

Privacy complaints

 

For further information about our Privacy Policy or privacy practices, to access or correct your information, or make a complaint, please contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time.

Privacy Officer 

E: privacy@eastend.vc  

T: (08) 7093 6868 

A: Suite 602, 147 Pirie Street, Adelaide, SA, 5000

Complaint escalations 

If you are not satisfied with how we have dealt with your complaint you can contact the Office of the Australian Information Commissioner using any of the following details:

GPO Box 5218 

Sydney NSW 2001 

Phone: 1300 363 992 

www.oaic.gov.au 

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We acknowledge Aboriginal and Torres Strait Islander people as the first peoples and Traditional Owners of Country throughout Australia. We recognise that their unique cultural heritage, customs, spiritual beliefs, and relationship with the land are of ongoing importance today and we pay our respects.

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Contact Us

Email:

hello@eastend.vc

Phone:

(08) 7093 6868

 

Mailing:

Kaurna Country, Suite 602, 147
Pirie Street, Adelaide, SA, 5000

Eastend Ventures Pty Ltd (ACN 671 466 032) is a corporate authorised representative (CAR 1307191) of Virtca Capital Pty Ltd (ACN 662 327 693, AFSL 549964).

Any information or advice is general advice only and has been prepared by Eastend Ventures for individuals identified as wholesale investors for the purposes of providing a financial product or financial service, under Section 761G or Section 761GA of the Corporations Act 2001 (Cth). 

Any information or advice given does not take into account your particular objectives, financial situation or needs and before acting on the advice, you should consider the appropriateness of the advice, having regard to your objectives, financial situation and needs. If any advice relates to the acquisition, or possible acquisition, of a particular financial product you should read any relevant Product Disclosure Statement or like instrument.

© 2025 All Rights Reserved.

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